Privacy Policy
This policy covers the Sound Grounds website (soundgrounds.co), the Sound Grounds mobile app, and our SMS/MMS program, all operated by Sound Grounds LLC in Sandusky, Ohio. We value your privacy and are committed to protecting your personal information.
We never sell your personal information. We only share it with the service providers we need to run Sound Grounds, as described below.
Last updated: July 24, 2026
Information We Collect
- Account information: your name, email address, and phone number when you create an account. Passwords are stored only in securely hashed form.
- Orders: the items you order, order totals and tips, pickup times, and — if you use curbside pickup — an optional description of your vehicle so we can find you.
- Payment information: payments are processed by Stripe. Your card details go directly to Stripe; we never see or store full card numbers. We keep only order totals and payment status.
- Loyalty & rewards: your points balances, rewards tier, reward redemptions, referrals, and gift card activity. If you use our loyalty program in-store, purchase information from our point-of-sale system may be linked to your account so we can award your points.
- Subscriptions: your chosen plan and the delivery address you provide for coffee subscription shipments. Recurring billing is handled by Stripe.
- Device & notification preferences: if you enable push notifications in the app, we store a push token for your device so we can send order updates. You can also manage email and text notification preferences in your profile.
We do not collect your location, we do not use third-party analytics or advertising SDKs in our app, and we do not track you across other apps or websites.
How We Use Your Information
- To prepare and fulfill your orders and let you know when they're ready.
- To run the loyalty program, subscriptions, gift cards, and event bookings you take part in.
- To send you the notifications you've asked for (order updates, and promotions if you opt in).
- To keep our services secure and improve how they work.
Who We Share It With
We share personal information only with the service providers required to operate Sound Grounds:
- Stripe — payment and subscription processing.
- Google Firebase — delivery of push notifications to your device.
- Our messaging provider — delivery of SMS/MMS messages if you've enrolled.
The app may display sponsored banners from local businesses. These are static images we host ourselves — no advertising network is involved, and no personal information is shared with sponsors. We may also disclose information if required by law.
Data Retention & Deleting Your Account
We keep your information while your account is active. You can delete your account at any time from the app (Profile → Delete account) or by emailing us at contact@soundgrounds.co.
When you delete your account, we remove your personal details (name, email, phone, saved preferences), sign out and deregister your devices, and permanently disconnect your identity from past activity. De-identified order records are retained as required for business and tax purposes.
Security, Children & Changes
All data is transmitted over encrypted connections (HTTPS), passwords are hashed, and card processing is handled by Stripe under PCI-DSS standards.
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
If we make material changes to this policy, we'll update this page and note the new date above. Questions? Email contact@soundgrounds.co — or just ask at the counter.